Ministry of Justice

Change Management

The Tribunals Service, an executive agency of the Ministry of Justice, was embarking on a major programme of change to streamline the service and make it more responsive to customer needs.

The Change Programme required a new single management structure, put in place with two regions and six administrative areas, with a common culture and values.  The Programme also established six multi -jurisdictional administrative support centres, focusing on the end to end administration of cases, to support the delivery of hearings in a complementary hearing centre network.

CPC was commissioned to project manage the Estates workstream for delivery of all estate changes within the Tribunal Services’ Change Programme.  This involved delivery of four strategic plans plus 10 separate projects include Tribunal Service relocations; property acquisitions and sales; negotiations of leases, refurbishment and fit-out of offices; transfer of IT systems; headcount reduction, with associated efficiency savings.

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Our services

  • Change Management
  • Project Management
  • Programme Management
  • Shared Services Modelling
  • Efficiency reviews

As a result of our involvement, the client was able to:

• Align its strategic objectives between the Ministry of Justice and Tribunals Service;
• Identify and realise headcount efficiencies;
• Maximise opportunities to relocate work outside of London and therefore reduce operational costs;
• Operate a new Shared Services Model approach.
• Rationalise the Ministry of Justice Estate.

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