Crowd Management – London2012

Southeastern

Crowd Management – London2012

The Olympic Delivery Authority (ODA) forecast significant increases in passenger demand during the London2012 Games, including twelve rail stations operated by the Train Operating Company, Southeastern.

To continue to deliver a rail service for passengers, robust strategies and plans needed to be developed, tested and delivered during the Games.

CPC Role

CPC was appointed to develop and deliver crowd management strategies for twelve key rail stations including venue stations, interchange stations and stations on the high speed rail network.

We represented the client at the Venue Transport Working Groups to influence, collaborate and integrate with other agencies and transport providers including the ODA, LOCOG, TfL, and Network Rail.

We used legion modelling to develop, support and refine the plans and lobbied stakeholders to enable our strategies to be tested during local and London-wide events such as the London Marathon and the Queen's Diamond Jubilee .

We developed communication, station and signage plans, trained over 200 in-house staff. and recruited over 300 temporary staff to deliver the plans.

The project was a success, with crowds managed safely throughout and the reputation of southeastern enhanced amongst its stakeholders.

"We developed and delivered crowd management strategies at key rail stations during the Olympic Games in London, ensuring a safe environment for passengers and a good service"

Tim Cooper
Senior Consultant